top of page

Policies

  • Group Sessions max at 3 hours & 20 participants OR minimum 1 hour & 5 participants
    • ​If additional time is needed, please mention desired length of time on the request form
​​
  • Group Sessions must be paid for in full at the time of booking the event, to confirm the group session date.
  • Regularly scheduled group sessions are available upon request & highly recommended!
​
  • Invoicing will go out once a month for monthly payments. Any late invoices will be charged a $25 late payment fee. If payment is not received after 3 days of the invoice due date, your group session will be canceled and you will be removed from the calendar. Acceptable forms of payment are cash, check, or via invoice which can be paid online. Any bounced check will result in a $25.00 fee.​
​
  • Group Sessions will be scheduled based on availability, group size & length of requested session time. 
​
  • In the event of severe weather where it will not be safe attend the outdoor ranch location of Healing with Equine Essence, the session can be rescheduled at no additional cost.
  • If the client wishes to cancel the confirmed group session, it must be done by 12:00noon the day prior, to the scheduled group session time. No refunds or credits will be given.
  • ONLY ONE GROUP SESSION MAY BE RESCHEDULED PER MONTH PER CLIENT. Clients who book monthly group sessions will be billed once per month. Payment for the month's sessions, will be due on the last calendar day of the prior month. If payment is not received within 3 calendar days of the invoice, all future sessions will be canceled, no refund will be given & timeslot will be forfeited. 
​
  • To cancel or reschedule a group session, Healing with Equine Essence must be contacted by 12:00noon, the day prior to the group session. Cancellations without proper notice result in full charge for the group session. 
​
  • If a group is going to be more than 15 minutes late to a confirmed group session, HWEE must be notified or the session will be forfeited, and the full amount will be charged. A credited reschedule will not be an option.
​
  • There will be NO REFUNDS on a no call, no show. Full amount will be charged. 2 consecutive no call no shows will results in a termination from scheduling future events with HWEE, with no refunds. 
​​​​
  • Failure to meet any of the above requirements will result in termination of beneficial scheduled group sessions.
  • Healing with Equine Essence reserves the right to dismiss a group or amend the group session requirements at any time with or without notice.
​
​
bottom of page